Items will be shipped USPS/UPS; after an order is paid in full you will receive a tracking number.  Once the you receive the tracking number, or when the package handed off to the carrier, the package is the purchasers responsibility.  Please provide a safe and secure shipping address. Gretchen's Boutique is not responsible for lost, missing, or stolen orders after they are handed off to the carrier.  If items are returned to sender for incorrect shipping address the order can be reshipped at the customer’s expense.  When given a tracking number, please keep in mind that shipping dates are an estimate and are not a guarantee.  If you have questions about the location of your package please refer to the tracking number or contact the carrier.